Introduction

Welcome to UseMee.lk. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you use our services.

 

Business Registration

Usemee.lk, officially registered as Usemee (Pvt) Ltd., is a leading tourism company based in Sri Lanka. Our business registration number is PV00216799, and we were proudly registered on October 22, 2019. This registration under the laws of Sri Lanka marks our commitment to providing exceptional travel experiences and services. As a legally recognized entity, we adhere to the highest standards of business practices, ensuring our clients receive the best and most reliable tourism services available. 

 

Information We Collect

We may collect and process the following types of information about you:

• Personal Information: Name, address, email address, phone number, and other contact details.
• Payment Information: Credit card details, billing address, and other payment-related information.
• Travel Information: Passport details, travel preferences, and special requests.
• Technical Information: IP address, browser type, operating system, and other technical details when you use our website.

 

How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: To process your bookings, manage your travel arrangements, and provide customer support.
• To Improve Our Services: To understand how our services are used and to improve and personalize your experience.
• To Communicate with You: To send you updates, newsletters, and promotional materials. You can opt out of these communications at any time.
• To Process Payments: To securely process your payments and prevent fraud.

 

Sharing Your Information

We may share your information with third parties under the following circumstances:

• Service Providers: We may share your information with trusted service providers who assist us in operating our business and providing our services.
• Legal Requirements: We may disclose your information if required by law or in response to legal processes.
• Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction.

 

Security of Your Information

We take the security of your information seriously and implement appropriate measures to protect it from unauthorized access, alteration, disclosure, or destruction.

 

Your Rights

You have the following rights regarding your personal information:

• Access: You have the right to request a copy of the information we hold about you.
• Correction: You have the right to correct any inaccuracies in your information.
• Deletion: You have the right to request the deletion of your information.
• Objection: You have the right to object to the processing of your information for certain purposes.

 

Cookies

We use cookies to enhance your experience on our website. Cookies are small files that are stored on your device. You can manage your cookie preferences through your browser settings.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

 

Non-Refundable Policy

By booking a tour or service with UseMee (Pvt) Ltd, you agree to the following non-refundable terms and conditions:

Non-Refundable Payments All payments made for tour packages, travel services, and any other products offered by UseMee (Pvt) Ltd are non-refundable. This includes, but is not limited to:

• Booking Fees: All booking fees are non-refundable once the booking is confirmed.
• Deposits: Any deposits paid at the time of booking are non-refundable.
• Full Payments: Full payments made for any tours, packages, or services are non-refundable.

 

Cancellation Policy

• Customer-Initiated Cancellations: If you choose to cancel your booking, no refunds will be issued. We recommend purchasing travel insurance to cover unforeseen circumstances that may require you to cancel your trip.

• Changes to Booking: Any changes to your booking are subject to availability and may incur additional charges. Please note that changes may not be possible for certain tours or services and may be treated as cancellations.

 

Force Majeure 

Usemee (Pvt) Ltd is not liable for any refunds or compensation due to cancellations, delays, or changes in itineraries caused by circumstances beyond our control, including but not limited to natural disasters, acts of terrorism, war, civil unrest, strikes, and governmental restrictions.

 

No-Show Policy

If you fail to show up for your booked tour or service without prior notice, you will not be entitled to any refund.

 

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Usemee (Pvt) Ltd. /  +94 777 307 024 / www.usemee.lk